Help & support
Answers for common questions about artwork, apparel options, timelines, cost, and getting started.
What should I send before starting an order?
Send your logo, artwork, rough idea, preferred apparel type, estimated quantity, sizes, colors, and any deadline you are working toward. If you do not have every detail yet, Helios can help you figure it out during the consultation.
How long does the custom clothing process take?
Timing depends on the products, order size, artwork readiness, and delivery needs. Most projects start with a consultation, move into a mockup and quote, then go into production once everything is approved.
Can I choose different products and print methods?
Yes. Helios can help you compare shirts, hoodies, crewnecks, colors, sizes, quantities, and production methods such as DTF transfers or screen printing so the final order fits your design and budget.
How much do these products cost?
Cost depends on apparel type, order size, design complexity, and delivery location. Helios is committed to making custom merchandise accessible, so pricing is flexible and negotiable whenever possible to help keep quality apparel affordable.
What kind of support is available?
Helios supports you through the full process: reviewing your idea, preparing artwork, recommending apparel, creating a mockup, discussing pricing, and outlining the next steps before production begins.
How do I book a consultation?
Use the booking page to choose a time that works for you. After booking, you will receive a confirmation email and calendar invite.